eg44 Terms & Conditions — Your Complete Guide to Platform Rules

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and eg44 ("the Company", "we", "us", "our") governing your access to and use of the eg44 website located at eg44.io and all associated services, products, games, and promotional offerings (collectively, "the Platform").

By completing the registration process, making a deposit, placing a bet, or otherwise using any part of the eg44 Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply in addition to any game-specific rules, promotion terms, and our Privacy Policy, all of which are incorporated herein by reference.

eg44 reserves the right to update, amend, or replace these Terms at any time. Continued use of the Platform following the publication of revised Terms constitutes your acceptance of those revisions. It is your responsibility to review these Terms periodically for changes.

2. Eligibility

Use of the eg44 Platform is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. eg44 enforces a strict minimum age requirement of 21 years for all registered players. This requirement is firm and non-negotiable.
• You are accessing the Platform from a jurisdiction in which online gambling is not explicitly prohibited under the laws applicable to you personally.
• You are acting on your own behalf and not on behalf of any third party.
• You do not have a pre-existing self-exclusion arrangement in place with eg44 or any affiliated platform.
• You are not classified as a problem gambler or under any court-ordered restriction from gambling activities.
• You are of sound mind and not under the influence of substances that impair your judgment at the time of wagering.

eg44 reserves the right to request documentary proof of eligibility — including government-issued photo identification and proof of address — at any time during a player's relationship with the Platform. Failure to provide satisfactory documentation within the timeframe specified may result in account suspension or closure.

3. Account Registration

3.1 Single Account Policy

Each player is permitted to hold exactly one registered account on the eg44 Platform. Creating duplicate accounts, whether under your own identity or using alternative personal details, is strictly prohibited. Duplicate accounts are subject to immediate closure and forfeiture of all associated balances and bonuses.

3.2 Accuracy of Information

You agree to provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, email address, and mobile number. You further agree to update this information promptly in the event that it changes. eg44 is not liable for any losses arising from your failure to maintain accurate account information.

3.3 Account Credentials

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. eg44 will not be held liable for any losses resulting from unauthorised access to your account where you have failed to safeguard your credentials. You must notify eg44 support immediately if you suspect any unauthorised access.

3.4 Know Your Customer (KYC) Verification

eg44 operates a mandatory KYC verification process. You may be required to submit copies of your National ID card (NID), passport, or other government-issued identification, together with a utility bill or bank statement confirming your residential address. KYC verification must be completed before your first withdrawal and may be required at other times at eg44's discretion. Accounts that fail KYC verification may be suspended and deposits refunded at eg44's discretion.

4. Deposits & Withdrawals

4.1 Supported Payment Methods

eg44 currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and selected bank transfers. All transactions are conducted in Bangladeshi Taka (BDT). eg44 reserves the right to add or remove payment methods at any time without prior notice.

4.2 Minimum and Maximum Transaction Limits

Minimum deposit and withdrawal amounts vary by payment method and are displayed within the Platform's cashier section at the time of transaction. eg44 may impose account-level transaction limits based on verification status, account history, and responsible gaming considerations.

4.3 Deposit Processing

Deposits made via bKash and Nagad are typically credited to your eg44 account balance within 30 to 60 seconds of transaction confirmation in your mobile wallet. Deposits made via bank transfer may take up to 24 hours. eg44 is not liable for delays attributable to third-party payment processors or mobile network outages.

4.4 Withdrawal Processing

Withdrawal requests are processed within 15 minutes for verified accounts during standard operating conditions. eg44 reserves the right to delay processing of withdrawals pending KYC verification, fraud checks, or bonus wagering requirement verification. Withdrawals will only be sent to a payment method registered in the same name as the eg44 account holder.

4.5 Player Funds

eg44 maintains player funds in accounts separate from operational funds. This arrangement is intended to protect player balances in the ordinary course of business, though it does not constitute a guarantee of funds in all circumstances. Players should not deposit funds they cannot afford to lose.

5. Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by eg44 are subject to specific terms and conditions that accompany each individual promotion. In the event of a conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail in relation to that promotion only.

5.2 Wagering Requirements

Unless otherwise stated in a specific promotion's terms, bonus funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiple and eligible games will be specified in the promotion details. eg44 reserves the right to reset or adjust wagering requirements if irregular bonus play patterns are detected.

5.3 One Bonus Per Player

Players are entitled to claim each promotional offer once per household, IP address, device, and payment method. Attempts to claim the same bonus multiple times through duplicate accounts or shared devices constitute bonus abuse and will result in account suspension and forfeiture of all bonus-related winnings.

5.4 Expiry of Bonus Funds

Bonus funds and free bet credits that are not used or wagered within the specified validity period will expire automatically and be removed from the account balance. eg44 will not reinstate expired bonuses under any circumstances.

5.5 Modification and Withdrawal of Promotions

eg44 reserves the right to modify the terms of, or withdraw, any promotion at any time. Where a promotion is withdrawn after a player has partially satisfied the associated wagering requirements, eg44 will assess the situation on a case-by-case basis and may, at its discretion, apply a proportional credit or allow the player to complete existing wagering.

6. Betting Rules

6.1 Acceptance of Bets

eg44 reserves the right to refuse, limit, or void any bet or wager placed on the Platform, including bets placed on sports events, casino games, live dealer tables, and virtual sports. Bets are not binding on eg44 until they have been confirmed by the Platform and a bet reference number has been issued.

6.2 Errors and Technical Faults

In the event of a manifest error — including but not limited to incorrect odds, incorrectly displayed game outcomes, or software malfunctions — eg44 reserves the right to void any affected bets and restore account balances to their pre-error state. eg44 is not liable to pay out winnings that resulted from an obvious error, regardless of whether the error was subsequently corrected.

6.3 Sports Betting — Event Outcomes

All sports betting markets are settled in accordance with the official result declared by the relevant governing body for that sport (e.g., ICC for international cricket, BCB for Bangladesh domestic cricket competitions including BPL). In the event of an event being abandoned, suspended, or rescheduled, settling rules specific to that market will apply as detailed in the Platform's sportsbook rules documentation.

6.4 Casino and Live Dealer Games

Casino game outcomes are determined by certified random number generators (RNG) independently audited for fairness. Live dealer game outcomes are determined by the physical result of the dealing, spinning, or rolling action conducted by the live dealer and captured by video feed. Game results are final once the game round has concluded and the result has been recorded by the Platform.

7. Prohibited Activities

The following activities are strictly prohibited on the eg44 Platform. Engaging in any prohibited activity may result in immediate account suspension, permanent account closure, forfeiture of all account balances, and reporting to relevant law enforcement authorities:

• Using the Platform for any form of money laundering or financial crime.
• Using automated bots, scripts, artificial intelligence tools, or any software designed to gain an unfair advantage in any game or betting market.
• Exploiting software errors, bugs, or vulnerabilities in any game or Platform function. Players who discover any such vulnerability must report it to [email protected] immediately.
• Colluding with other players in casino games, poker, or any other competitive game format.
• Using multiple accounts to circumvent deposit limits, bonus restrictions, or self-exclusion arrangements.
• Registering an account on behalf of another person or allowing a third party to operate your account.
• Making chargebacks or reversals through your payment provider on deposits that have been used for wagering activity.
• Providing false or misleading information during registration or KYC verification.

8. Intellectual Property

All content on the eg44 Platform, including but not limited to software, game engines, graphics, logos, text, data compilations, and interface design elements, is the proprietary property of eg44 or its licensed content providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others) and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any content obtained from the Platform without the prior written consent of eg44.

The eg44 brand name, logo, and all associated marks are the exclusive property of eg44. Unauthorised use of eg44's brand assets — including in social media, affiliate marketing, or any promotional context — is strictly prohibited without a formal written agreement with eg44.

9. Limitation of Liability

To the fullest extent permitted by applicable law, eg44 and its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the eg44 Platform, including but not limited to:

• Loss of funds, winnings, or profits resulting from Platform downtime, technical errors, or network outages.
• Losses arising from your reliance on information published on the Platform, including odds, statistics, or promotional details.
• Losses resulting from unauthorised access to your account where you have failed to maintain the security of your credentials.
• Delays or failures in payment processing attributable to third-party payment service providers.
• Any indirect or consequential loss, even where eg44 has been advised of the possibility of such loss.

In no event shall eg44's total liability to you for any claim arising from your use of the Platform exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

10. Privacy & Data

eg44's collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which is available at eg44.io/privacy-policy and is incorporated into these Terms by reference. By registering an account with eg44, you acknowledge and consent to the data practices described in the Privacy Policy.

eg44 collects personal data including your name, date of birth, address, email address, mobile number, payment information, and device and session data for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and service improvement. eg44 does not sell your personal data to third parties.

eg44 may share your data with third-party service providers where necessary to operate the Platform, including payment processors, KYC verification services, game software providers, and fraud detection tools. All third-party data processors engaged by eg44 are contractually required to maintain appropriate data security standards.

11. Responsible Gaming

eg44 is firmly committed to promoting safe and responsible gambling. We recognise that for a small number of people, gambling can become problematic. The following tools are available to all registered players via the Account Settings section of the Platform:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending. Limits take effect immediately when set and can only be increased after a 7-day cooling-off period.
• Session Time Reminders: Configure alerts that notify you when you have been logged in for a specified duration.
• Reality Checks: Periodic on-screen notifications that display the length of your current session and your net gaming result.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days) during which no deposits or wagers may be placed.
• Self-Exclusion: Permanently close your eg44 account with a minimum exclusion period of 6 months. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

Players who believe they may have a gambling problem are encouraged to contact eg44 support at [email protected]. For further information on responsible gambling, please visit our dedicated Responsible Gaming page. The minimum age for all eg44 products and services is 21 years. For adults aged 21 and above only.

12. Termination

12.1 Termination by eg44

eg44 reserves the right to suspend or permanently close any player account at any time and without prior notice where: (a) the player has breached these Terms or any applicable game or promotion rules; (b) eg44 has reasonable grounds to suspect fraudulent activity, money laundering, or other illegal conduct; (c) continued operation of the account poses a reputational, legal, or regulatory risk to eg44; or (d) the player has failed to complete KYC verification within the required timeframe.

12.2 Termination by Player

Players may close their eg44 account at any time by contacting [email protected]. Upon account closure, any outstanding verified balance (net of active bonus funds) will be refunded to the player's registered payment method within 5 to 10 business days, subject to satisfactory completion of any outstanding KYC requirements.

12.3 Effect of Termination

Upon termination of an account for any reason, all pending bets, bonus credits, and promotional entitlements will be forfeited. Clauses of these Terms that by their nature should survive termination — including those relating to intellectual property, limitation of liability, and dispute resolution — shall continue to apply after termination.

13. Governing Law

eg44 operates as an offshore online gaming platform. These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which eg44 is incorporated as an offshore entity. By using the Platform, you irrevocably submit to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any dispute arising from these Terms.

Nothing in these Terms shall limit eg44's right to seek injunctive or other equitable relief in any jurisdiction in order to protect its intellectual property rights or confidential information.

14. Amendments to These Terms

eg44 reserves the right to amend these Terms at any time by publishing updated Terms on this page. The "Last Updated" date at the top of this document will be revised accordingly. Where amendments are material, eg44 will endeavour to provide registered players with reasonable advance notice via the email address associated with their account, though this does not constitute a requirement.

Your continued use of the eg44 Platform after any amendment is published constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must immediately cease using the Platform and may request account closure in accordance with Section 12.2 above.

15. Contact Us

If you have any questions, concerns, or complaints relating to these Terms and Conditions or your use of the eg44 Platform, please contact our support team. We aim to acknowledge all enquiries within 2 hours and resolve all formal complaints within 24 hours.

Support Email: [email protected]

Support Hours: 24 hours a day, 7 days a week, 365 days a year — including all Bangladeshi public holidays and Eid.

Responsible Gaming Enquiries: Please reference "Responsible Gaming" in your subject line and a member of our dedicated safer gambling team will respond as a priority matter.